Frequently Asked Questions

Standard shipping takes 3-5 business days within the continental US. Express shipping (1-2 days) is available at checkout for an additional fee.

Free shipping is available on all orders over $50!

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, simply return the item within 30 days for a full refund.

Items must be in original condition with tags attached. Shipping costs for returns are the responsibility of the customer unless the item is defective.

Yes! We ship worldwide. International shipping times vary by location:

• Canada: 7-10 business days
• Europe: 10-14 business days
• Asia/Pacific: 12-16 business days
• Other regions: 14-21 business days

International customers are responsible for any customs fees or import duties.

We accept all major payment methods including:

• Visa, Mastercard, American Express, Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

All transactions are encrypted and secure.

All products come with a 1-year manufacturer warranty covering defects in materials and workmanship.

If you experience any issues, contact us and we'll help resolve it quickly.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

If you haven't received a tracking number within 2 business days, please contact us.

Orders can be cancelled or modified within 2 hours of placement. After that, orders are processed and shipped quickly.

If you need to make changes, contact us immediately at support@oneeko.com or use our live chat.

Yes! We offer special pricing for bulk orders and wholesale customers.

For orders of 50+ units, please contact our wholesale team at wholesale@oneeko.com for custom pricing.